This week’s newsletter issue takes on a special format.
In this video podcast recording, Richard and Carlos discuss the criticality of building employee-centricity in your organization to match the bold declaration that your organization made about how you must be client focused.
Too often, organizations have made heart-felt commitments to become client-focused but are not achieving the results that they were looking forward to.
In this wide-ranging conversation, the founders of Endring whittle it down to three main issues (and how to solve them):.
Your employee experience doesn’t match your desired customer experience
A culture shift hasn’t happened
It’s not clear to ALL of your employees and teams how they can (and should) contribute to a delightful customer experience
Please enjoy!
That’s the gold! Well done gentlemen.